# Billing & Payments Please note: This information applies to customers on Supademo paid plans without a custom annual enterprise contract. If you are on a contracted Growth, Scale, or Enterprise plan, please refer to your agreement for detailed billing terms. For any further assistance regarding your team’s billing, please reach out to us at ****. ### What to know about Supademo’s billing policy Supademo only bills for **Creator/Admin seats**. Viewer accounts are free. Your subscription price depends on the number of paid Creator/Admin seats in your workspace. This price is recalculated automatically when you add, upgrade, downgrade, or remove paid seats. You can add or remove members at any time. Your credit card on file is automatically charged at the beginning of every billing period, whether monthly or yearly. If there is an issue with your payment, we will email the Admins of the workspace. ### Monthly subscriptions #### Adding or upgrading Creator seats When you add or upgrade Creator/Admin seats during a billing cycle, Supademo calculates the prorated cost for the remaining time in the current billing period. The prorated amount is charged automatically to the credit card on file. **Example:**\ You are the Admin of a workspace on a paid monthly plan that costs **$36 per Creator per month**. On June 11, 10 days into your billing period, you add 2 new Creators. Supademo will only charge for the remaining 20 days of the 30-day billing period. > $36 per seat x 20 days of 30 = $24 prorated charge per seat\ > $24 x 2 seats = $48 total charge In future invoices, each Creator/Admin seat will be charged at the full monthly plan price. #### Downgrading or removing Creator seats If you downgrade or remove a Creator/Admin seat before the end of the billing cycle, Supademo will issue prorated credits based on the remaining time left in your subscription. These credits are applied to the amount due in your next billing interval. **Example:**\ You are the Admin of a workspace on a paid monthly plan that costs **$36 per Creator per month**. Your workspace has 6 Creators, and your monthly payment is **$216**. On June 10, you downgrade 2 Creators to Viewers. Your billing cycle renews on July 1. The 2 Creators are changed to Viewers immediately, and prorated credit is added to your next invoice. > $36 per seat x 20 days of 30 = $24 credit per seat\ > $24 x 2 seats = $48 total credits On your next invoice, you will be charged for 4 Creator/Admin seats, with the $48 credit applied. ### Annual subscriptions #### Adding or upgrading Creator seats If you are on an annual paid subscription, your plan renews every 12 months. When you add new Creator/Admin seats during the annual billing period, Supademo calculates the prorated cost for the remaining time in your annual term. This prorated amount is charged automatically to the credit card on file. **Example:**\ On June 1, you purchased an annual Supademo paid plan at **$324 per Creator per year**. On August 15, you invite 2 additional people to join your workspace as Creators. Since each additional Creator seat costs **$324 annually**, Supademo will charge a prorated amount for the remaining time in your billing period, from August 15 to June 1. > $324 per seat x 291 days of 365 = $258 prorated charge per seat\ > $258 x 2 seats = $516 total charge The prorated charge for the 2 additional Creator seats is processed immediately. #### Downgrading or removing Creator seats If you downgrade or remove a Creator/Admin seat before the end of an annual billing cycle, Supademo issues prorated credits based on the remaining time left in the subscription. For annual plans, credits are stored and applied to your next invoice or renewal date. **Example:**\ You are the Admin of a workspace on an annual paid plan that costs **$324 per Creator per year**. Your workspace has 6 Creators, and your annual payment is **$1,944**. Two months into the billing cycle, you downgrade 2 Creators to Viewers. The 2 Creators are changed to Viewers immediately, and prorated credits are added to your next invoice or renewal. > $324 per seat x remaining unused portion of the annual term = prorated credit per seat\ > Prorated credit x 2 seats = total credits applied At renewal, you will be charged for the remaining Creator/Admin seats, with any available credits applied. ### Legacy plans If your workspace is on a legacy Supademo plan, your pricing, included seats, or billing terms may differ from the examples above. Please refer to your existing agreement or contact **** for clarification. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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