Billing FAQ
Understanding the Billing for Your Pro or Enterprise Plan.
How does Supademo calculate the price?
The pricing for Pro, Scale, and Enterprise plans varies based on the number of Creators. Viewer accounts are free, while Creator and Admin accounts require payment. When Team Admins invite new members to their Workspace, they can choose whether to give them Creator or Viewer access. Workspace Admins can always check the current total cost on their Billing page.
If your Pro, Scale, or Enterprise plan is downgraded to Supademo's Free plan after finishing a 14-day trial, you will not be charged. The Free plan allows you to create up to 5 demos without access to the Pro features.
Payment options:
Choose to pay monthly or annually. All plan prices are quoted and processed in USD. We accept credit card payments, but contact our Sales team if you prefer ACH payments. They can answer questions and determine eligibility. If you're an Admin, you can manage your billing history, payment methods, and account level in the Workspace Settings. Learn more about our payment options and billing policies here.
What are the key differences between the Pro, Scale, and Enterprise plans?
Please refer to our pricing page for a comprehensive list of plan differences.
Is it possible to upgrade or downgrade to a different plan while on a trial or an active subscription?
If you're considering upgrading or downgrading from an Enterprise plan, please reach out to our sales team for assistance. Alternatively, if you'd like to downgrade from Scale or Pro to Free, you can easily make this change yourself in your Workspace Settings.
What happens at the end of my Scale/Pro free trial?
If you choose not to start a subscription to Scale/Pro, you will lose access to all Scale/Pro features after your 14-day trial ends. Your account will be automatically downgraded to Supademo's Free plan.
How do I move from a free trial to a paid Scale/Pro plan?
You can enter payment information at any point during your trial on your settings page. You won't be charged until your trial is over. Scale/Pro plans have a 14-day trial, whereas Enterprise trials can be arranged on a case-by-case basis with our sales team.
How can I change the number of Creators on my team?
As a Workspace admin, you can easily check the number of Creators (billable users) on your account by accessing the Billing page in your Workspace settings. To manage your team, you can upgrade or downgrade their roles from Viewer to Creator and vice versa on the Members page. If you add new Creators during the billing cycle, we will calculate the prorated cost and charge you in the next month's billing cycle.
How do I move from a Viewer to a Creator?
You'll need to request your account Admin to upgrade your role from a Viewer to a Creator, Or you can also request Creator access from your Settings page for the Admin to approve the request.
Can I downgrade from a Creator to a Viewer?
Your account Admin can downgrade you from a Creator to a Viewer in your team's Workspace settings. Since the Viewer role is Free, note that Creators downgraded in a workspace will get the prorated credits added to their next billing cycle.
Do I get a refund if I deactivate members from my Workspace?
No, if a paid workspace member is deactivated, the seat will be prorated, and credits will be provided in the next billing cycle.
How do I cancel my Subscription?
We’re sorry to see you go—but you can cancel anytime in just a few clicks.
To cancel your subscription:
Click your Profile icon
Select Account Settings
Navigate to the Billing tab
Click Manage Subscription
Select Cancel Subscription and follow the prompts
⚠️ Canceling your subscription will end your access at the end of your current billing cycle. You won’t be charged again.
Need help or thinking of switching to a different plan instead? Reach out to our team →
Can I pause my Subscription or Trial?
Trials
At the moment, trials cannot be paused. Once your trial starts, the clock begins ticking. If you need more time to evaluate Supademo, reach out to our team—we’re happy to help.
Subscriptions
You can pause a paid subscription for a fixed period by emailing our support team at [email protected].
When requesting a pause, please:
Write to us from the email address associated with your Supademo account
Include how long you’d like to pause (from the available fixed durations)
(Optional) Share any context around why you’re pausing—this helps us improve
⚠️ Once your pause period ends, billing will automatically resume.
Can I get another Free Trial?
We don’t offer multiple free trials, but we still want to make sure you can keep creating with Supademo.
If you’re looking for a no-cost option, our Free plan is always available and includes the core features you need to record and share demos—no expiration date.
When you’re ready to explore more advanced features, upgrading to a paid plan is the best way to unlock the full Supademo experience. Our pricing is designed to be straightforward and accessible for teams of all sizes.
💡 Need help deciding which plan is right for you? Get in touch and we’ll help you find the best fit.
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