Credits & Billing

Supademo agent credits are a usage-based add-on on all paid plans: 1,500 free credits per workspace, packages from $99, and credits that never expire.

AI Demo Agents run on credits — a usage-based add-on available on all paid Supademo plans. Every workspace starts with 1,500 free credits (roughly 75 agent calls), usage costs 1 credit per agent reply plus 1 credit per 15 seconds of voice audio, and paid packages start at $99 with credits that never expire. This page covers how credits are consumed, package pricing, session limits, and how to keep costs predictable.

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How Credits Are Consumed

Usage Type	Cost
Agent replies	1 credit per AI-generated agent reply (text or voice).
Voice audio	1 credit per 15 seconds of voice audio, on top of the reply credit.

A typical 15-minute voice call consumes about 20 credits, so the free 1,500-credit allowance covers roughly 75 calls. Text-only conversations cost less than voice conversations of the same length, since they skip the voice-audio metering.

Credits are tracked at the workspace level, and every workspace gets its own free 1,500-credit allowance. Enterprise plans share a credit balance across all workspaces in the organization. Credits never expire — anything you buy stays available until it's used.

Grace Buffer

A grace buffer of 2,000 credits prevents abrupt cutoffs mid-conversation. If your balance dips slightly below zero, active sessions continue until completion. New conversations are blocked once the buffer is exceeded.

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Credit Packages and Pricing

Credit packages can be purchased self-serve from your workspace on any paid plan:

Package	Credits	Price per credit	Approx. 15-min voice calls
Free	1,500	$0 (included)	~75
$99	1,400	~$0.071	~70
$299	5,500	~$0.054	~275
$500	12,500	$0.040	~625
Custom	Sized to your volume	Varies	From $99 up to $5,000

Larger packages carry a lower per-credit price, bottoming out at $0.040 per credit on the $500 package. Custom packages run from $99 to $5,000 — for high-volume deployments and volume discounts, book a scoping call. [VERIFY: whether the legacy "$0.51-0.70 per ~15-minute call" volume pricing floor still applies to custom deals]

Auto-Recharge

Turn on optional auto-recharge to top up automatically whenever your balance falls below 500 credits. This keeps a busy agent from going dark mid-campaign without anyone watching the balance. Leave it off if you'd rather approve every purchase manually — the 2,000-credit grace buffer still protects in-flight conversations either way.

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Session Limits

Limit	Value
Session limit	20 minutes
Inactivity timeout	10 minutes of no activity.
Expiry warning	Shown 2 minutes before the session ends.
Daily conversation cap	Configurable, 1 — 10,000 (default: 5,000).

The daily conversation cap is set in Security settings. Active sessions are never interrupted when the cap is reached — only new conversations are blocked. Session limits are your hard ceiling on per-conversation cost: at roughly 20 credits per full 15-minute voice call, even a maximum-length session stays in a predictable credit range.

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Managing Costs

• Set a daily cap — Use the Max conversations per day setting in Security to prevent runaway usage.

• Monitor per-session credit usage — The Sessions table shows credits consumed by each conversation. See Agent Analytics.

• Track volume trends — Use the Insights dashboard to understand conversation volume over time and spot unexpected spikes.

• Optimize your knowledge base — Better content means fewer back-and-forth messages, shorter conversations, and lower credit consumption per session.

• Restrict embed domains — Limit where your agent can be embedded to prevent unauthorized usage on third-party sites.

• Use auto-recharge deliberately — Enable it for always-on agents on high-traffic pages; skip it for internal or experimental agents.

For plan-level billing questions (invoices, payment methods, plan changes), see the Billing FAQ.