Credits & Billing

AI Demo Agents consume credits based on usage. This page covers how credits work, session limits, and tips for managing costs.

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Credit Usage

Usage Type	Description
Agent responses	Each AI-generated response (text/voice) consumes credits.
Voice playback	Voice interactions consume additional credits on top of text.

Credits are tracked at the workspace level. Enterprise plans share a credit balance across all workspaces in the organization. Credits are applied and/or discounted based on the volume, which can be discussed over a scoping call, with pricing starting as low as $0.51-0.70 per ~15 minute demo call.

Grace Buffer

A grace buffer of 2,000 credits prevents abrupt cutoffs mid-conversation. If your balance dips slightly below zero, active sessions continue until completion. New conversations are blocked once the buffer is exceeded.

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Session Limits

Limit	Value
Session limit	20 minutes
Inactivity timeout	10 minutes of no activity.
Expiry warning	Shown 2 minutes before the session ends.
Daily conversation cap	Configurable, 1 -- 10,000 (default: 5,000).

The daily conversation cap is set in Security settings. Active sessions are never interrupted when the cap is reached -- only new conversations are blocked.

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Managing Costs

• Set a daily cap -- Use the Max conversations per day setting in Security to prevent runaway usage.

• Monitor per-session credit usage -- The Sessions table shows credits consumed by each conversation.

• Track volume trends -- Use the Insights dashboard to understand conversation volume over time and spot unexpected spikes.

• Optimize your knowledge base -- Better content means fewer back-and-forth messages, shorter conversations, and lower credit consumption per session.

• Restrict embed domains -- Limit where your agent can be embedded to prevent unauthorized usage on third-party sites.