Common FAQs
What's the best way to get started?
We recommend that you read our getting started guide to learn more about Supademo and how to best leverage demo automation across your organization.
We also have a free, step-by-step Learning Academy to help you learn best practices and get insider tips and tricks ✨
Can I use Supademo as an in-app product tour?
Yes - you can trigger any Supademo from your workspace as an in-app product tour. Sign up and head to In-App Tours to learn how to set this up.
Is it possible to add my own voiceover?
Yes, you can record your own voiceover (in addition to our AI voices) to selected Supademo slides by simply clicking Add Voiceover → Manual Voiceover.
Why doesn't my voiceover or background music automatically play on the first slide?
Supademo doesn't automatically play the voiceover on the slide if there isn't an initial Chapter as the first step. If the voice was automatically played, it would create a subpar viewing experience for Supademo embeds or for unsuspecting viewers who haven't taken user action or interacted with the demo yet.
As such, we recommend adding a chapter as the first step to automatically play the voiceover for a recorded slide.
Can you help me recover a Supademo I accidentally deleted?
All Supademos that are deleted are kept in the Archive section of your workspace for 7 days. You can easily select a Supademo to restore from there.
After 7 days, Supademos in your archived folder are deleted permanently.
Why aren't some of my clicks not being captured?
There may be certain websites that block the extension javascript injection that is required to detect clicks and capture screenshots. While Supademo works out-of-the-box for most websites, there may be unsupported edge cases. If you run into this instance, please send us the:
URL of the website you're looking to record;
URL of the Supademo recording (if any);
to [email protected] and we'll aim to get this resolved for you.
Can you help me change my account email?
Please get in contact with us here with your current login email and the email you would like to modify access to. Currently, if we do not support switching from a Google or Microsoft auth to a regular email login.
Note: You must first register for Supademo with the new email address for us to swap your access.
Can you transfer my demos to another account or to another workspace?
You can transfer Supademos by following these instructions. Otherwise, please get in contact with us here with your current login email and the email you would like to transfer your Supademos to.
How can we upload our own videos to Supademo?
Yes - you can upload your own videos by simply clicking Upload → Upload From Device and choosing the video you wish to upload. You can then split them into an interactive demo or play them as a standalone video.
Can I record my face, webcam, or screen and add it to a Supademo?
Yes - you can use our in-app screen and webcam recorder to capture anything on your desktop. Simply choose your desired combination of camera and screen and hit record. Once you're done, you can share it as a standalone recording or add it as a step within existing Supademos.
After recording, you can use our video crop feature to reposition or align the aspect ratio of the recorded content to match your existing Supademo.
Certain slides in my Supademo are cropped, cut off, or the aspect ratios are off
Supademo takes the aspect ratio and dimensions of the first image/slide in the demo. This will automatically resize subsequent slides to fit this ratio. We recommend using the same aspect ratio/screen size across slides or using media fit to define how the subsequent slides are displayed.
Alternatively, you can use our built-in crop tool to adjust your upload/content to match the aspect ratio of your existing Supademo.
Can I have the hotspots show up without any text?
To show only the pulsing circle or area highlight (and not the hotspot text), simply remove the hotspot text and only the former will be displayed when viewing the Supademo outside of the edit view.
Alternatively, you can choose show on hover to only show the hotspots on hover. For HTML-based Supademos, you can use invisible hotspots to map sections to specific slides without visible cues.
How do I remove the Supademo watermark?
You can remove the Supademo watermark on Pro, Scale, and Enterprise plans by accessing Customization -> Watermark.
Please note that this is set across the workspace and not on a per-Supademo basis.
What happens when I downgrade my account from a paid to free account?
Once you downgrade your paid account, you'll lose access to the features specific to the plan you downgraded from. Your existing demos will still be available, but certain features may cease to be available - including demo branching or zoom and pan.
Any custom domains or branding will be removed and the workspace will be restricted from creating more than five Supademos.
Is it possible to "conjoin" or "merge" two separate Supademos into one?
Yes - you can merge multiple Supademos into one without overwriting the source Supademos. You can also create a multi-demo showcases that bundle multiple Supademos into one shareable link.
Can you embed Supademo into the live product for new users who first sign up so that we can use it as a walkthrough?
In short yes — but this may require technical implementation work. You can embed Supademo as an iframe within links, buttons, and modals that are triggered throughout your platform. You can also use our to surface any Supademo from your workspace on a click event.
With this being said, Supademo is most often used as an embedded iframe within support docs, knowledge bases, internal docs, and websites.
Can I export Supademo as a video? Or can I export Supademo as a scrolling list of steps?
Supademo can be exported as a video (MP4) or GIF by following these instructions. To copy the images and text from each Supademo, you can use the Steps Copy feature.
This is ideal for adding step-by-step how-to's to platforms that don't support iframe embeds, like Google Docs or Intercom.
How do I record desktop apps? How do I record mobile apps?
Yes - you can record desktop apps like VS Code, Excel, Figma, and more by using our desktop application. Or you can use our in-app screen recorder.
Alternatively, you can record mobile apps by running it in an emulator on your desktop and recording it the desktop app. Or you can simply record your mobile screen, upload the video onto Supademo, and split it into multiple steps with Video Splitting.
Finally, you can also upload your own screenshots or videos from any device to create an interactive Supademo from scratch.
How do you recommend I use Supademo?
Popular use cases for Supademo include:
Visual guidance in knowledge bases and support docs
Website product tours
Interactive, async onboarding materials
Engaging sales collateral for post-demo follow-ups
Customer enablement and training materials
You can read more examples of use cases across marketing, customer success, and sales/enablement by clicking the relevant links. Here's how we use Supademo at Supademo.
Which languages do you support for AI Translations or AI Voiceover?
Languages we support for translations:
Arabic
Catalan
Chinese (Simplified, Traditional HK, Traditional Taiwan)
Danish
Dutch
English
French
German
Hindi
Japanese
Korean
Norwegian
Polish
Portuguese (Europe, Brazil)
Russian
Spanish
AI Voiceover supports any language - simply enter your desired text for the AI Voiceover and your selected voice will narrate each of the steps.
How can I track when a specific viewer has seen or engaged with my Supademo?
You can achieve this with either individual tracking links or dynamic links with UTMs.
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