# Support Documentation

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### Why Teams Choose Supademo for Support Documentation

Support docs are only useful if customers actually *use* them. Supademo makes documentation interactive and visual, helping users solve problems without opening a ticket. Instead of reading walls of text, customers can click through workflows step by step, at their own pace. With built-in exports, teams can also generate SOPs from demos to keep written docs in sync. And because every demo is modular, support teams can update one flow and have it automatically refresh anywhere it’s embedded — ensuring docs are always accurate.

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### How Teams Use Supademo for Support Documentation

* **Support & Success teams** → Embed Supademos into [Intercom](https://docs.supademo.com/admin-and-billing/integrations/intercom), [Hubspot](https://docs.supademo.com/admin-and-billing/integrations/hubspot) or other knowledge bases to provide step-by-step guidance.
* **Docs & Enablement teams** → [Export demos as SOPs](https://docs.supademo.com/share/exports/copy-steps-as-sop-guide) to build out written guides without duplicating work.
* **Product & Ops teams** → Create bite-sized demos for specific tasks (e.g., “Reset your password”), then reuse them in [Showcase Collections](https://docs.supademo.com/share/multi-demo-sharing/showcase-collection) for broader guides (e.g., “Account Setup”).
* **AI & automation teams** → Turn on [Steps view](https://docs.supademo.com/customize/settings/seo-and-titles) so demo steps are indexed and accessible by AI support assistants — improving bot accuracy and automated responses.

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### Tips for Building Better Support Demos 👇

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#### 🔄 **Keep it modular**

Record short, task-focused demos (5–8 steps) so users can solve a problem quickly. Then reuse those demos inside larger [Showcases](https://docs.supademo.com/share/multi-demo-sharing/showcase-collection) for more complex workflows.

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👉 **Pro Tip:** Use a mix of short demos for FAQs and multi-demo Showcases for onboarding-style documentation. This makes your support centre both quick to scan *and* deep when needed.
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#### 📚 **Embed everywhere**

[Embed](https://docs.supademo.com/share/embed) Supademos directly inside [Intercom](https://docs.supademo.com/admin-and-billing/integrations/intercom), [Hubspot](https://docs.supademo.com/admin-and-billing/integrations/hubspot), Notion or other knowledge base articles. For internal teams, embed them in wikis or [Slack](https://docs.supademo.com/admin-and-billing/integrations/slack) channels for faster answers.
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#### 📝 **Export for redundancy**

Use the [SOP export](https://docs.supademo.com/share/exports/copy-steps-as-sop-guide) to instantly create a text-based version of your demo, ensuring users who prefer written instructions (or need them for compliance) aren’t left out.
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#### 🤖 **Make it SEO & AI-friendly**

Enable [Steps](https://docs.supademo.com/customize/settings/seo-and-titles) so each instruction is readable by AI chatbots and virtual assistants, powering more accurate automated support.&#x20;

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👉 **Pro Tip:** Use [AI Voiceovers](https://docs.supademo.com/customize/voiceovers/instant-ai-voiceover) to layer in extra context — like troubleshooting tips — without adding complexity to your demo.
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