Support Documentation

Onboard customers and employees with interactive, self-guided Supademos. Replace static docs and hard-to-update training videos with modular demos that anyone can complete at their own pace.

Why Teams Choose Supademo for Support Documentation

Support docs are only useful if customers actually use them. Supademo makes documentation interactive and visual, helping users solve problems without opening a ticket. Instead of reading walls of text, customers can click through workflows step by step, at their own pace. With built-in exports, teams can also generate SOPs from demos to keep written docs in sync. And because every demo is modular, support teams can update one flow and have it automatically refresh anywhere it’s embedded — ensuring docs are always accurate.

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How Teams Use Supademo for Support Documentation

• Support & Success teams → Embed Supademos into Intercom, Hubspot or other knowledge bases to provide step-by-step guidance.

• Docs & Enablement teams → Export demos as SOPs to build out written guides without duplicating work.

• Product & Ops teams → Create bite-sized demos for specific tasks (e.g., “Reset your password”), then reuse them in Showcase Collections for broader guides (e.g., “Account Setup”).

• AI & automation teams → Turn on Steps view so demo steps are indexed and accessible by AI support assistants — improving bot accuracy and automated responses.

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Tips for Building Better Support Demos 👇

1

🔄 Keep it modular

Record short, task-focused demos (5–8 steps) so users can solve a problem quickly. Then reuse those demos inside larger Showcases for more complex workflows.

👉 Pro Tip: Use a mix of short demos for FAQs and multi-demo Showcases for onboarding-style documentation. This makes your support centre both quick to scan and deep when needed.

2

📚 Embed everywhere

Embed Supademos directly inside Intercom, Hubspot, Notion or other knowledge base articles. For internal teams, embed them in wikis or Slack channels for faster answers.

3

📝 Export for redundancy

Use the SOP export to instantly create a text-based version of your demo, ensuring users who prefer written instructions (or need them for compliance) aren’t left out.

4

🤖 Make it SEO & AI-friendly

Enable Steps so each instruction is readable by AI chatbots and virtual assistants, powering more accurate automated support.

👉 Pro Tip: Use AI Voiceovers to layer in extra context — like troubleshooting tips — without adding complexity to your demo.