Frequently Asked Questions (FAQs)

We recommend that you read our getting started guide to learn more about Supademo and how to best leverage demo automation across your organization.

Yes - you can now add your own voiceover to selected Supademo slides by simply clicking Add Voiceover → Manual Voiceover.

Supademo doesn't automatically play the voiceover on the  slide if there isn't an initial Chapter as the first step. If the voice was automatically played, it would create a subpar viewing experience for Supademo embeds or for unsuspecting viewers that haven't taken user action or interacted with the demo yet.

As such, we recommend adding a chapter as the first step to automatically play the voiceover for a recorded slide.

There may be certain websites that block the extension javascript injection that is required to detect clicks and capture screenshots. While Supademo works out-of-the-box for most websites, there may be unsupported edge cases. If you run into this instance, please send us the:

• URL of the website you're looking to record;
• URL of the Supademo recording (if any);

to support@supademo.com and we'll aim to get this resolved for you.

Please get in contact with us at support@supademo.com with your current login email and the email you would like to modify access to.

Absolutely. Please get in contact with us at support@supademo.com with your current login email and the email you would like to transfer your Supademos to.

Yes - you can now upload your own videos by simply clicking Upload → Upload From Device and choosing the video you wish to upload.

Supademo takes the aspect ratio and dimensions of the first image/slide in the demo. This will automatically resize subsequent slides to fit this ratio. We recommend using the same aspect ratio/screen size across slides or cropping non-conforming slides for the best demo results.

To show only the pulsing circle (and not the hotspot text), simply remove the hotspot text and only the former will be displayed when viewing the Supademo outside of the edit view.

You can remove the Supademo watermark on Pro, Scale, and Enterprise plans by accessing Customization -> Watermark.

Once you downgrade your account from Pro, you'll lose access to the features specific to the plan you downgraded from. Your existing demos will still be available, but certain features may cease to be available - including demo branching or zoom and pan. Any custom domains or branding will be removed and the workspace will be restricted from creating more than five demos.

Yes - you can merge multiple Supademos into one without overwriting the source Supademos. You can also create a multi-demo showcases that bundle multiple Supademos into one shareable link.

In short yes — but this may require technical implementation work. You can embed Supademo as an iframe within links, buttons, and modals that are triggered throughout your platform.

With this being said, Supademo is most often used as an embedded iframe within support docs, knowledge bases, internal docs, and websites.

Supademo can be exported as a video (MP4) or GIF by following these instructions. To copy the images and text from each Supademo, you can use the Steps Copy feature.

This is ideal for adding step-by-step how-to's to platforms that don't support iframe embeds, like Google Docs or Intercom.

While we don't yet have native recording capabilities for desktop or mobile apps, you can screenshot and upload images to create Supademos.

Here are the instructions for desktop apps and for mobile apps.

Popular use cases for Supademo include:

1. Visual guidance in knowledge bases and support docs
2. Website product tours
3. Interactive, async onboarding materials
4. Engaging sales collateral for post-demo follow-ups
5. Customer enablement and training materials

You can read more examples of use cases across marketing, customer success, and sales/enablement by clicking the relevant links.

Languages we support for translations:

• Arabic
• Catalan
• Chinese (Simplified, Traditional HK, Traditional Taiwan)
• Danish
• Dutch
• English
• French
• German
• Hindi
• Japanese
• Korean
• Norwegian
• Polish
• Portuguese (Europe, Brazil)
• Russian
• Spanish

AI Voiceover supports any language - simply enter your desired text for the AI Voiceover and your selected voice will narrate each of the steps.